How can we serve you?
Our ultimate goal is to serve you and your practice's needs - it's what we do.
We’re dedicated to providing help where it counts, ensuring your unique challenges are addressed, technical or otherwise. Trust SmartServe to support your practice with tailor-made solutions that stem from meaningful relationships.
Medical Imaging Upgrade Services
Have a medical imaging device like a CBCT or Pano imaging unit that isn’t working so well or is not longer supported by the manufacturer?
Don’t worry! We we’d love to take a look and help give that trusty unit new life.
Support Services
| Free | Remote | Onsite | Enterprise | |
|---|---|---|---|---|
| Monthly Price | $0 / mo. | $25 / computer | $45 / computer | Request Quote |
| Setup Fee | $100 | Included | Included | Included |
| Remote Support² | $150 / hr | Unlimited | Unlimited | Unlimited |
| Remote Installation² | $150 / hr | Unlimited | Unlimited | Unlimited |
| Onsite Support² | $175 / hr + travel | $125 / hr + travel | Unlimited | Unlimited |
| Onsite Installation² | $175 / hr + travel | $125 / hr + travel | $100 / hr | Unlimited |
| SmartServe Hub | $650 (optional) | Included¹ | Included¹ | Included¹ |
| Remote RapidResponse | Included | Included | Included | Included |
| Priority Support | - | ✓ | ✓ | ✓ |
| SmartServe Marketplace | ✓ | ✓ | ✓ | ✓ |
| HIPAA+ Compliance Training | ✓ | ✓ | ✓ | ✓ |
| HIPAA+ Server Backups³ | $200 / mo. | Included | Included | Included |
| HIPAA+ System Monitoring | ✓ | ✓ | ✓ | ✓ |
| HIPAA BAA Service Agreement | ✓ | ✓ | ✓ | ✓ |
¹ A SmartServe Hub is provided on a 12 month lease term and included in the cost of the monthly service price. If a contract is cancelled before the 12 month period, the router hardware must be returned or a $650 charge paid for the device. After the 12 month term has completed the device becomes the property of the customer.
² Support service includes the support and maintenance of all software and hardware equipment covered under the plan as of the Master Service Agreement. Installation charges will be incurred when new software or hardware not previously in use by the customer is integrated into a new or existing computer system. Once a software or hardware product has been integrated it will then be considered part of the pre-existing computer system 30 days after the installation has been completed.
³ A SmartServe Hub is required for HIPAA+ Server Backups.
Stay connected.
With our custom built SmartServe Hub powered by UniFi Technology, your practice is sure to stay connected and well cared for.
We’ve leveraged UniFi’s solid network infrastructure ecosystem and added our own special sauce to help ensure that we can quickly resolve issues without poor connectivity getting in the way.
No more waiting for the support tech to show up.
Remote RapidResponse
State of the art remote management and monitoring systems and robust fiber-optic based data centers, our incredible support engineers have the power to resolve
issues at the speed of light.
SmartServe Marketplace
Waaaaaaaaaaaaaaaaaaaay
more than just IT.
We’ve partnered with top brands inside and out of the healthcare technology industry to bring our customers special discounts, early access to products, and quicker resolution times with exclusive support access.
Whether you know what you’re looking for or don’t know where to start, our team is ready to work with our partners to solve way more than just your technology woes.
